Full refund for cancellation only if intimation reaches the Company in writing 10 days prior to check in date.
Requests for early check-in or late check-out will be subject to availability and charged as per the duration of stay.
25% of retention for cancellation that within 10 days to o5days window , prior to the check in date.
50% retention for cancellation that within 5 days to 3 days window, prior check in date.
Full retention for cancellation within 03 days of check in date.
In the case of No Show / Late Check in / Early check out there will be NO Refund.
Tea Terrain Resorts & Spa reserve the right to cancel reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
In case of refund, bank transactions charges will be deducted over and above the cancellation charges.
In case of credit card transactions, refund will be done only to the bank account of the respective cardholder. (after deducting the bank service charges ).
In case of credit card transactions and Cash payment, which exceeds Rs 50000/ which Pan Card details are must accept the payment.
The refund process may take 15-20 business days. The refund amount depends on numerous factors such as our cancellation policy, time of cancellation and processing fees.