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Cancellation Policy

  • Full refund for cancellation only if intimation reaches the Company in writing 10 days prior to check in date.
  • Requests for early check-in or late check-out will be subject to availability and charged as per the duration of stay.
  • 25% of retention for cancellation that within 10 days to o5days window , prior to the check in date.
  • 50% retention for cancellation that within 5 days to 3 days window, prior check in date.
  • Full retention for cancellation within 03 days of check in date.
  • In the case of No Show / Late Check in / Early check out there will be NO Refund.
  • Tea Terrain Resorts & Spa reserve the right to cancel reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
  • In case of refund, bank transactions charges will be deducted over and above the cancellation charges.
  • In case of credit card transactions, refund will be done only to the bank account of the respective cardholder. (after deducting the bank service charges ).
  • In case of credit card transactions and Cash payment, which exceeds Rs 50000/ which Pan Card details are must accept the payment. 
  • The refund process may take 15-20 business days. The refund amount depends on numerous factors such as our cancellation policy, time of cancellation and processing fees.
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